While most of the bookings go smoothly, you can stumble upon a variety of issues in some cases. Most of the time, if you have an issue with a booking, you need to go to the chat within this booking and discuss it with a media manager.
Below, you can find a few scenarios and how to deal with them.
A Media Manager Isn't Accepting My Content
In this scenario, if it's impossible to agree on your content in the chat, we recommend cancelling such a booking and continuing with another media.
To prevent most of these cases on our end, we deprioritize media in the marketplace when they have a high rate of declines.
What If My Content Wasn't Published Properly
Before your frozen money is sent to the media, you should accept a published article. If you see that your content wasn't published properly, make sure you discuss it in the chat with a media manager.
If a media isn't accepting requested changes, you have two options:
Agree with the media side
Cancel the booking and continue with another media.
What If a Published Article Was Changed After a Payment
If your money was sent to a media and they changed the content of a published article, you can request a refund.
The Deadline Or Embargo Was Missed
In cases when you've set up an embargo or a particular date to publish your content, and it was missed by the media, you can cancel such a booking before approving or doing any other action.
I See No Updates on an Order
Sometimes, it can be difficult to determine if a media manager is working on your order. If you haven't received any updates within 1-2 working days, feel free to message the media manager in the chat. They will receive email notifications in this case.
If you do not receive a response, we recommend canceling the order to unfreeze your funds and proceed with one of the similar media options that Medialister will offer for this order.